Mat2 Privacy Policy
This document explains how mat2 collects, uses, and protects users' personal information to ensure that privacy and data security are fully respected.
Last updated: 1 January 2026
1 Information We Collect
Mat2 collects various types of user information to ensure the platform operates smoothly and meets legal and security requirements.
Account Information: Includes your name, email address, phone number, home address, date of birth, and identity verification details provided at registration.
Device & Browser Information: Technical data such as device type, operating system, browser, IP address, and internet connection details for platform analysis and improvement.
Payment Information: Deposit and withdrawal details in Malaysian Ringgit (MYR), including payment methods, transaction amounts, and transaction status.
Cookies & Tracking: mat2 uses cookies and other tracking technologies to improve the user experience, enable login functionality, and analyse website traffic.
Usage Data: Records user activity on the platform — such as games played, time spent, and interactions with site features — to help us deliver a better service.
- Encryption-protected data
- Not sold to third parties
- Secured user access
- Secure transactions in MYR
2 How We Use Your Information
The information we collect is used for the following purposes:
- Processing registration, account verification, and granting access to services.
- Securely managing financial transactions in MYR.
- Analysing and improving platform performance and functionality based on usage data.
- Providing efficient and timely customer support.
- Complying with applicable legal and regulatory requirements.
- Protecting user accounts from unauthorised access and fraud.
- Delivering relevant information about promotions, policy updates, and new services.
3 Cookies & Tracking
Mat2 uses cookies to ensure core functions such as login session storage and user preferences run smoothly. Cookies also help us understand user behaviour to enhance the overall gaming experience.
Users can manage cookie usage through their browser settings; however, disabling cookies may affect certain features on the platform.
We do not use cookies to collect sensitive information without consent, and all data obtained is kept secure and limited to platform use only.
Required for core platform functions such as secure login and user session management.
Helps us understand how users interact with the platform for continuous improvement.
4 Data Storage & Security
Mat2 implements physical, technical, and administrative security measures to protect all user personal data from unauthorised access, disclosure, or modification.
Data is stored on secure servers using up-to-date encryption and layered access controls to prevent security breaches. Our staff are trained to high standards to ensure responsible data handling.
We retain user data for as long as necessary for operational purposes, legal compliance, or dispute resolution, after which it is securely deleted in accordance with our policy.
5 Sharing Information with Third Parties
Mat2 will not sell or rent your personal information to any third party. However, for platform operational purposes, mat2 may share information with:
- Payment service providers to process MYR transactions;
- Licensed and trusted game providers and technology platforms;
- Authorities where required by law or court order.
All third parties involved are required to comply with strict security and privacy standards to safeguard user information.
6 User Rights Over Personal Information
Users have the right to access, correct, or delete their personal data held by mat2 by submitting a request through our support channels.
Each request will be processed in accordance with data protection laws and is typically resolved within a reasonable timeframe.
You also have the right to opt out of data processing for marketing purposes and may withdraw any consent given at any time.
For any privacy-related queries or requests, please contact mat2 support at: [email protected]
Review your data anytime.
Inaccurate information update.
Request deletion of your data.
7 Changes to the Privacy Policy
Mat2 reserves the right to update this privacy policy from time to time to reflect changes in law or operational requirements. Any changes will be published on this page with a clear revision date.
Users are encouraged to review this page periodically. Continued use of the platform after any changes constitutes acceptance of the updated policy.
Questions About Your Privacy?
The mat2 support team is ready to assist with any questions regarding our privacy policy, data protection, or your user rights.