Mat2 Responsible Gaming
Enjoyable gaming starts with a healthy balance. mat2 is committed to ensuring every user engages with the platform responsibly, safely, and in full control.
We're here for you — not just as an entertainment platform, but as a partner that genuinely cares.
Our Commitment to Safe Gaming
Mat2 believes online entertainment should bring joy, not stress. We built this platform with user wellbeing as a core priority. Every feature, promotion, and function is designed to ensure a fun and controlled gaming experience.
Healthy gambling means playing for entertainment with money you can afford to spend — not as a source of income or a way to solve financial problems. mat2 encourages all users to understand this distinction clearly before playing.
We also support national and international responsible gambling initiatives, and continuously update our policies and control tools in line with industry best practices.
- Play for entertainment, not necessity
- Set your limits before you play
- Stop when it stops being fun
- Don't Chase Your Losses
- Seek Help When You Need It
Recognise the Signs of At-Risk Behaviour
Self-awareness is the first step toward healthy gaming. Watch out for the following signs that may indicate your gaming habits need immediate attention:
You regularly play beyond your intended time and find it difficult to stop, even when you've made up your mind to.
You keep playing to "win back" money you've already lost, often spending far more than you originally planned.
Gaming begins to interfere with your work, family, or important daily responsibilities.
You feel anxious, restless, or stressed when you're not playing, or angry after a loss.
You hide your gaming activity or the amount you've spent from people close to you.
Gaming leads you to borrow money, sell belongings, or miss important bill payments.
Set Your Limits — Time and Budget
The most effective way to play responsibly is to plan ahead. Before starting a session, decide on two key things: how long you'll play and how much you're willing to spend.
- Decide on a session length before logging in — for example, one hour only.
- Use a timer or device notifications as a reminder.
- Take at least a 15-minute break every hour to clear your mind.
- Step away even when you're on a winning streak — the best decisions are made with a clear head.
- Set a maximum amount you can afford to lose without affecting your day-to-day finances.
- Never use money set aside for essentials like rent, bills, or food.
- Once the limit is reached, stop playing — no exceptions.
- Keep a record of your spending to help track your gaming habits over time.
Self-Control Tools at mat2
Mat2 provides a range of self-control tools to help users manage their gaming experience. These tools can be accessed through your account settings at any time.
Set daily, weekly, or monthly deposit limits to control how much money you add to your mat2 account.
Choose to take a break from the platform for a set period whenever you feel you need to step back.
If you need a longer break, the self-exclusion option lets you temporarily block access to your account.
To activate any of these self-control features, log in to your account or contact the mat2 support team for further guidance. We're here to help you make the best decisions.
Minor Protection
Mat2 sets a minimum age requirement of 18 for all users, with no exceptions. We take this responsibility seriously and enforce a strict age verification process at registration.
If you're a parent or guardian, here are steps you can take to protect the children in your home:
- Keep your password and login details secure.
- Never leave your device logged in and unattended.
- Use parental control software on shared devices.
- Talk openly and honestly with your children about the risks of gambling.
- Age verification is required when registering a new account.
- Ongoing monitoring to identify suspicious accounts.
- Immediate account closure for any account proven to belong to a minor.
- No promotions or advertisements targeting minors.
Stay Balanced — Seek Help When You Need It
Online gaming should be a small part of a balanced life, not the centre of it. Make time for other activities you enjoy, spend time with family and friends, and take care of your physical and mental wellbeing.
If you or someone you care about is showing signs of a gambling problem, don't wait to get help. Speaking to a professional is a sign of strength, not weakness.
Professional Help Resources
There are several organisations in Malaysia that offer free support and counselling for gambling-related concerns:
- Talian Kasih: 15999 — Free 24-hour counselling service
- Government Hospitals: Psychiatry Departments at major hospitals across Malaysia
- Private Counselling Centres: Licensed counsellors specialising in behavioural addiction
You can also reach out to the mat2 support team for initial guidance or to learn more about the help resources available.